🪡Troubleshooting KeepKey

My KeepKey Won't Connect to ShapeShift. What Do I Do?

If your KeepKey isn't connecting to ShapeShift, there are a few steps you can take. First, assure that you are not running a VPN or antivirus program. Next, please try these steps in order.

1. Update your KeepKey here.

2. Close all programs that detect the KeepKey, except ShapeShift. If you have the KeepKey Updater App open, close it. Refresh and click "Connect Wallet" again once you've done this.

3. Try using another cable.

4. Ask our support staff for help.